Quick & Efficient Support

Mail Us – helpdesk@stechmail.in

Intro

What we are all about.

Smart-Tech Solutions is an Authorised Service Centre, where we provide outstanding post-sales service for electronics. We are an amalgamated ASC-franchise of many high-end brands under our umbrella but mostly we deal with providing services to Sony's products. Over the years, we have quite successfully marked our presence in some major parts of North Bengal and Sikkim like: Siliguri, Coochbehar, Malda, Jaigaon & Gangtok and expanding. We are on our way towards reaching our glorious 15 years mark into this business. We are the team of some of the most skilled, efficient, co-operative, innovative driven people who strive every-day to give our customers the best service that is possible with-in company’s guideline.

We believe in continuous improvement and are trying to implement the Lean Architecture as our business model. Our vision is to be able to serve better by improving our methodologies and strategies every day. We have also been crowned as the best Service Centre in North Bengal by Sony for a couple of years in a row.

We welcome you with open arms and please feel free to contact us for any assistance that you might require, we assure you we would be there to assist you in every step of the way.

Product Handled as Sony ASC’s

All electronics products of SONY

    Walk-In & Home Service available

    Both Warranty & Out of Warranty(Chargeable) products

We are Available

Area of operation

Siliguri (Authorised Service Center) - 2004

23, Ram Kishna Road, Ashrampara, Siliguri – 734001, WB,
Phone - 0353 – 2460321, 2643747

Touch Point : Jaigaon - 2008
Ved Vyas Nepali High School Complex, N.S Road, Jaigaon.
Ph - 9475394403

Touch Point : Gangtok - 2015
Deurali Bazar, Gangtok, Sikkim
Ph - 7797802120

Coochbehar (Authorised Service Center) - 2004

Keshob Road, Opp. of Polytechnic Collage, Coochberah – 736101,
Phone - 03582-227257 / 7797802131

Malda (Authorised Service Center) - 2004

Vivekananda Pally, Near Sabuj Abujh Shishu Angan, Malda, West Bengal-732101.
Phone – 03512 - 214125 / 266548

Important Notification

15th June’17

Dear Customers,
AS you may be aware that GST is going to be implemented from 1st July’17 , we are upgrading our system to be GST compliant and due to this from 20th June’17 onwards the Spare parts supply to us may be affected which may result in delay in repairing your products.
We regret any inconvenience that might be caused and solicit your kind understanding.
Service Centre will remain closed on 1st& 2nd July’17

Service Centre In charge

Business Hours

Monday to Friday - 10.00 AM to 7.00 PM

Saturday - 10.00 AM to 6.00 PM

Sunday & public holidays - Closed

Speciality

Manpower

a.  Trained & Qualified Manpower

b.  Professional Staff

c.  Personal Care

Dust Free Workshop

Clean Booth – A new concept in panel TV Repair. Dust Free Workshop for repairing of LCD/LED Panel by replacing child component.

a.  O-Cell Replacement*

b.  Back Light Repair /Replacement*

Clean & Environment Friendly Workstation

a.  Led Free Solder used for fixing component

b.  Non-use of Hazardous chemical

c.  Fully Static Charge free workstation

d.  Dust Free Zone

e.  E-Waste Management

Documentation

a.  Fully Computerized Record Maintenance

b.  Fully Government Compliance Maintained

c.  ASC Auditing

*condition applied
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